Frequently asked
A reminder didn't arrive. What do I check?
First, notifications must be allowed for MedAlert in system settings. Second, on Android, battery optimization must not restrict the app; Samsung and Xiaomi add their own switches on top of the system ones. The app's Help section walks through this per manufacturer. If it still misbehaves, email us your device model.
Does it work without internet?
Yes. Reminders are scheduled inside the phone and ring with no network and with the app closed. Dose marks are saved on the phone first and sync later, so nothing is lost to bad signal.
How do I stop sharing with my family?
Open your circle to see who has access, then leave the circle at any moment. No one has to approve it. The access journal shows you who saw or changed what while sharing was on.
How do I restore my data on a new phone?
Sign in to your account and your data comes back. Premium users can also restore from a backup file or the daily server backup. Purchases come back via "Restore purchases" in settings.
I forgot the app PIN.
Sign out and sign back in to your account. Your data stays on the server and returns after sign-in. This is why the app lock requires an account: otherwise a forgotten PIN would mean losing everything.
How do I delete my account and data?
In the app, in the Account section. Deletion asks you to type a confirmation word, then waits 30 days, during which you can change your mind by signing back in. After that the data is gone for good.
What does Premium include and how do I restore it?
Unlimited medicines, Care Circles, the calendar, 90-day statistics, the PDF doctor report, backups, widgets and custom colors. Subscriptions run through the App Store and Google Play; use "Restore purchases" in settings after reinstalling.
Which languages are supported?
Eleven: English, Russian, German, Spanish, Greek, Ukrainian, Georgian, Hindi, Bengali, Persian and Filipino. The language can be chosen independently of the phone's language.