Memoria — support

How can we help?

Write to support@genuelabs.com — a person who built Memoria will answer.

Frequently asked

Where are my notes stored?

On your device. Memoria does not upload your notes or your contacts to any server. Notes about people are sensitive by definition, so on-device is the default — not an option.

How does the AI work with my private notes?

Insights are generated from your own notes to surface relevant reminders and suggestions. Your notes are not used to train models and are not readable by us.

What does Premium include?

Premium adds encrypted cloud backup, so you can restore your notes on a new device. Data is encrypted before it leaves your phone — we could not read it even if we wanted to.

How do I restore my backup on a new phone?

Install Memoria, sign in to your Premium backup in settings, and restore. Purchases can be restored via "Restore purchases" in settings.

How do I delete all my data?

Uninstall the app to remove all local data. If you used Premium backup, delete the backup from settings first — it's gone permanently and immediately.

Which languages are supported?

English, Russian, Georgian, and Greek. The app follows your system language automatically, and you can override it in settings.

Email support ← Back to Memoria